MiKAT Fresh Food

Plans change. If you need to cancel an order, this page tells you when you can, how to do it, and what happens in each case.

The Short Version

Cancel before your parcel is dispatched and there is no cost and no complication. Once it is on its way, cancellation becomes a return instead.

Before Dispatch

You can cancel free of charge at any point before we hand the parcel to the courier. Since we confirm every order by phone before packing, there is usually a comfortable window.

To cancel, contact us with your order number:

The phone is fastest. Email is slower, and if your parcel leaves before we read it, cancellation is no longer possible.

After Dispatch

Once the parcel is with the courier we cannot recall it. Two options remain:

Refuse the parcel at the door. On a Cash on Delivery order you have paid nothing, so nothing needs to be refunded. Please call us as well, so we know to expect it back.
Accept it and raise a return. Follow the Happy Return process. Normal return conditions apply, including the requirement that the item be unopened.

Refusing a Cash on Delivery Parcel

We would rather explain this plainly than let it become an unpleasant surprise.

Refusing a parcel at the door is your right, and we do not charge you for it. But every refused parcel costs us the courier fare in both directions and the handling in between, and the goods often cannot be resold.

So we ask one thing: if you have changed your mind, call us before the agent reaches you. A one-minute call saves everyone the trouble.

If a customer repeatedly refuses Cash on Delivery parcels without reason, we may ask for advance payment on future orders. This is not a penalty, only a way to keep Cash on Delivery available for everyone else.

When We Cancel an Order

Occasionally we have to cancel from our side. We will always call and explain, never cancel silently. Reasons include:

The item turned out to be out of stock after you ordered
We could not reach you on the number given, after repeated attempts
The delivery address is incomplete, unreachable, or outside our courier network
The courier attempted delivery [[FAILED DELIVERY ATTEMPTS – e.g. twice]] and nobody was available
The order appears fraudulent or was placed with false details

If you had paid in advance, the full amount is refunded under the Refund Policy.

Partial Cancellation

Want to drop one item but keep the rest? Call us before dispatch and we will adjust the order and recalculate the total. If removing an item takes the order below a threshold that earned a discount or free delivery, the total will be recalculated accordingly, and we will tell you the new amount before proceeding.

Pre-Orders

Pre-orders follow different rules because stock is reserved specifically for you. See the Pre-Order page.