This page explains how your money comes back to you after an approved return or a cancelled order. For how to send an item back in the first place, see Happy Return.
When You Are Entitled to a Refund
- You were sent the wrong product, or the wrong quantity or weight
- The product arrived damaged, leaking, or with a broken seal
- The product was past its best-before date on arrival
- You cancelled the order before it was dispatched
- We could not fulfil your order because the item was out of stock
- An approved return has reached us and passed inspection
When a Refund Does Not Apply
- The item was opened, tasted, or partly used
- The return request was raised after the return window closed
- The item was damaged after delivery
- The parcel was refused at the door without a valid reason, or delivery failed because the address or phone number was wrong
How the Refund Reaches You
Cash on Delivery orders
Since you paid the delivery agent in cash, we send the refund to a mobile financial services account of your choice, such as bKash, Nagad, or Rocket. We will ask you for the number and confirm it with you before sending anything. We can also arrange a bank transfer if you prefer.
Online payments
Once online payment is live on MiKAT FreshFood, refunds for prepaid orders will go back to the original payment method used at checkout.
Cancelled before dispatch
Nothing was paid, so nothing needs to be refunded. The order is simply closed. See Cancellation.
How Long It Takes
Refunds are processed within 7 to 15 working days from the day the returned item reaches us and passes inspection, or from the day we confirm your cancellation.
If the money has not arrived after that period, contact us with your order number and we will trace it.
What Gets Refunded
- Our mistake – wrong, damaged, or expired item: you get the full product price plus the delivery charge.
- Your change of mind – a sealed item you no longer want: you get the product price only. The original delivery charge and the return courier cost are not refunded.
- Partial return – if you keep some items and return others, you get the price of the returned items only. The delivery charge is not refunded, since the parcel was still delivered.
- Out of stock at our end: full refund of everything you paid.
Discounts and Offers
If your order used a discount code or a bundle offer, the refund reflects what you actually paid, not the original listed price. If returning one item from a bundle takes the order below the threshold that earned the discount, the discount is recalculated on what you keep.
How to Request a Refund
- Contact us with your order number and the mobile number used at checkout.
- Tell us the reason and send photographs if the item was wrong or damaged.
- Once approved, give us the account number where the refund should go.
- We confirm by message when the refund has been sent.
Reach us at +880 1822 448838, on WhatsApp, or at support@mikatfreshfood.com.
If You Disagree With a Decision
If we decline a refund and you believe that is wrong, write to support@mikatfreshfood.com with your order number and the reason. A senior member of our team will review it personally and respond within 3 working days.