MiKAT FreshFood delivers across Bangladesh. We pack and dispatch from Natore in the Rajshahi division, which is worth knowing because it affects how quickly your parcel reaches you.
Where We Deliver
We deliver to all 64 districts of Bangladesh through our courier partners. Delivery inside Natore and the wider Rajshahi division is fastest, since parcels do not have to travel through a Dhaka sorting hub first.
Delivery Charges
- Inside Natore : FREE
- Outside Natore District: 135 TK ( 26 Taka for Limited Time )
- Free delivery: 5000 TK
The exact delivery charge for your address is calculated at checkout and shown before you place the order. You will never be charged more than the amount you saw on that screen.
Delivery Time
- Natore and Rajshahi division: Same DAY
- Rest of Bangladesh: 2 to 4 working days
Counting starts from the day we confirm your order by phone, not from the moment you press Place Order. Orders placed on a Friday or a public holiday are confirmed on the next working day.
How We Pack
Honey, ghee, and oil travel in sealed jars or bottles wrapped in protective material, because glass and liquid are the two things most likely to suffer on a long road journey. Dates, gur, spices, and pickle are packed in food-grade sealed packaging. If a seal is broken when the parcel reaches you, do not accept it.
What Can Delay a Delivery
We would rather name these honestly than pretend they never happen:
- An incomplete address, or a mobile number that is switched off when the agent calls
- Eid, Puja, and other festival periods, when courier networks are heavily loaded
- Hartal, strikes, floods, or other disruption beyond our control
- Remote areas where the courier runs on a limited weekly schedule
If we know your parcel will be late, we will call you rather than let you wonder.
When the Agent Arrives
The delivery agent calls you before reaching your address. Please be reachable on the number you gave at checkout. If you cannot receive the parcel yourself, tell the agent who will receive it on your behalf.
If nobody is available, the courier will normally attempt delivery again. After [[FAILED DELIVERY ATTEMPTS – e.g. two]] failed attempts the parcel returns to us and the order is cancelled.
Tracking Your Parcel
Use your order number on the Order Tracking page to see where your parcel is. The order number is on your confirmation screen and in the message we send you.
Damaged or Wrong Items
If the parcel arrives damaged, or the contents do not match what you ordered, contact us within 24 Hours of delivery at +880 1822 448838 or support@mikatfreshfood.com. Photographs of the parcel and the product help us sort it out quickly. See Happy Return for the full process.