Answers to the questions our customers ask most. If yours is not here, call us at +880 1822 448838 or write to support@mikatfreshfood.com.
Ordering
Do I need an account to order?
No. You can check out as a guest. An account only makes it easier to see your past orders.
Can I order by phone or WhatsApp instead?
Yes. Call +880 1822 448838 or message us on WhatsApp with the product, quantity, your name, mobile number, and full address.
Is there a minimum order amount?
No minimum
I placed an order but nobody called me.
We normally call within a few hours during working hours. Orders placed late at night are confirmed the next day. If more time than that has passed, call us with your order number.
Payment
What payment methods do you accept?
Cash on Delivery only at the moment. There is no card or mobile wallet payment at checkout yet. See Payment.
Is there an extra charge for Cash on Delivery?
No. You pay the order total shown at checkout, including delivery charge, and nothing more.
Can I check the parcel before paying?
Yes. Confirm the item, weight, seal, and condition before you pay. Food products cannot be tasted or partly used and then returned.
Delivery
Where do you deliver?
All 64 districts of Bangladesh. We dispatch from Natore, so Rajshahi division is fastest.
How long will my order take?
1-2 Days inside Rajshahi division and 3-4 Days elsewhere, counted from the day we confirm your order by phone. See Shipping.
How do I track my parcel?
Enter your order number on the Order Tracking page.
Nobody was home when the agent came.
The courier will normally try again. After 3 failed attempts the parcel returns to us and the order is cancelled.
Products
Are your products pure and unadulterated?
Yes, and that is the whole reason MiKAT FreshFood exists. We source directly and keep the supply chain short so that nothing is mixed in along the way.
Do your products carry an expiry date?
Every packaged product shows its packing and best-before date on the label. Natural honey and khejur gur behave differently from processed food, so please read the storage note on the pack.
Why does my honey look cloudy or crystallised?
Crystallisation is normal in raw honey and is in fact a sign that it has not been heavily processed. Place the jar in warm water for a while and it will clear.
Is the weight on the label the net weight?
Yes. The weight shown is the product weight, not including the jar or packaging.
Returns and Refunds
Something is wrong with my order. What do I do?
Contact us within 24 Hours of delivery with your order number and photographs. See Happy Return.
Can I return a product simply because I changed my mind?
Food products that have been opened or used cannot be returned. Sealed, unopened items in original condition may be returned within same day. See Happy Return.
How long does a refund take?
7-14 days once the returned item reaches us and passes inspection. See Refund Policy.
Can I exchange instead of returning?
Yes, within 2 Days of receiving the product. See Exchange.
How do I cancel an order?
Call us before the parcel is dispatched and we will cancel it at no cost. See Cancellation.
Other
Do you offer discounts on bulk or corporate orders?
Yes. See Extra Discount or call us directly.
Can I pre-order seasonal items?
Yes, for items such as new-harvest khejur gur and honey. See Pre-Order.
Do you have a physical shop?
Currently Not available, But in Future it may in sha allah.