MiKAT Fresh Food

Privacy Policy

Last Updated: 07-Aug-2026

At MiKAT FreshFood we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from mikatfreshfood.com (the “Website”).

By accessing or using our Website, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use the Website.

Scope and Purpose

This Privacy Policy applies to all users of our Website, including customers, visitors, and registered account holders. We collect and use your personal information to:

  • Process orders and deliver products.
  • Communicate order updates, offers, and service information.
  • Improve user experience and website functionality.
  • Comply with legal obligations under the Consumer Rights Protection Act, 2009 and the Digital Security Act, 2018 of Bangladesh.

Information We Collect

A. Information You Provide Directly

  • Personal information: full name, phone number, email address, delivery address.
  • Account information: username, password, and saved preferences.
  • Payment information: mobile financial service details or card data, processed securely by third-party payment gateways. We do not store full card numbers on our servers.
  • Communications: messages or feedback you send through our contact channels.

B. Information Collected Automatically

  • Device information: IP address, browser type, operating system.
  • Usage data: pages visited, time spent, and referring URLs.
  • Cookies and similar technologies: used to keep your cart, remember preferences and measure traffic.

C. Information from Third Parties

  • Payment service providers, to confirm transactions.
  • Delivery partners, for order tracking and confirmation.
  • Analytics and advertising tools, to measure and improve our service.

How We Use Your Information

  • Order processing: to confirm, fulfil and deliver your purchases.
  • Customer support: to respond to your queries and resolve issues.
  • Marketing communication: to send promotions and updates. You can opt out at any time.
  • Website improvement: to enhance usability, speed and security.
  • Legal compliance: to comply with the law, respond to lawful requests, and prevent fraud.

We never sell or rent your personal information to third parties.

Sharing and Disclosure

We share your data only with parties necessary to provide our service:

  • Delivery partners: for order delivery and tracking.
  • Payment processors: to securely process transactions.
  • IT and support providers: for hosting, maintenance and analytics.
  • Law enforcement: when required by law or court order under Bangladeshi regulations.

All partners are required to keep your data confidential and to use it only for the agreed purpose.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes set out in this policy, or as required by Bangladeshi law. After that, information is securely deleted or anonymised.

To close your account or request deletion of your data, please contact us using the details below.

Cookies and Tracking Technologies

Cookies are small files stored on your device. We use them for:

  • Keeping items in your shopping cart and remembering login details.
  • Analysing website traffic and performance.
  • Personalising content and offers.

You can control or delete cookies through your browser settings, but some features of the website may not work properly if you disable them.

Data Security

We apply appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse or disclosure, including:

  • SSL encryption on all pages.
  • Payment handled by established, secure gateways.
  • Restricted staff access to customer data.

Please note that no method of electronic transmission is completely secure, and we cannot guarantee absolute protection.

Your Rights

  • Access: request a copy of the personal data we hold about you.
  • Correction: ask us to update or correct inaccurate data.
  • Deletion: ask us to delete your data, subject to legal or transactional requirements.
  • Opt out: unsubscribe from promotional messages at any time.

Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a child has provided information, we will delete it.

Contact Information

For any question, complaint or request regarding this Privacy Policy, please contact:

Changes to This Policy

MiKAT FreshFood may update or modify this Privacy Policy at any time. Changes take effect immediately upon posting. We encourage you to review this page periodically.

Legal Compliance Reference

This Privacy Policy is prepared with reference to:

  • The Digital Security Act, 2018 (Bangladesh)
  • The Consumer Rights Protection Act, 2009 (Bangladesh)
  • The ICT Act, 2006
  • The Bangladesh Digital Commerce Operation Guidelines, 2021
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