Sometimes you do not want your money back, you just want the right thing instead. An exchange swaps the item you received for a different one. It is usually faster than a return followed by a fresh order.
The Exchange Window
Exchange requests must be raised within 2 days of receiving your parcel. This is shorter than the return window, because an exchange means the item comes back to us and goes out again, and food products cannot spend that long in transit.
What Can Be Exchanged
- Sealed, unopened items in their original packaging and original condition
- A wrong item that was sent by mistake
- An item that arrived damaged or with a broken seal
- A size or weight variant you would rather change, provided the pack is unopened
What Cannot Be Exchanged
- Anything opened, tasted, or partly used
- Items with a broken seal, unless they arrived that way
- Items missing their original packaging or labels
- Requests raised after the exchange window has closed
- Clearance or final-sale items, where stated on the product page
How the Value Is Settled
- Same value – a straight swap, nothing more to pay.
- New item costs more – you pay the difference. For a Cash on Delivery exchange, you pay it to the delivery agent when the replacement arrives.
- New item costs less – we refund the difference through the method described in the Refund Policy.
Who Pays the Courier
- Our mistake – wrong or damaged item: we pay both directions, and the replacement reaches you at no extra delivery cost.
- Your preference – you simply want something else: you pay the return courier, and the delivery charge on the replacement parcel.
How to Request an Exchange
- Contact us within the exchange window at +880 1822 448838, on WhatsApp, or at support@mikatfreshfood.com.
- Tell us your order number, which item you want to send back, and which item you want instead.
- Send photographs of the item and its packaging.
- Wait for approval before sending anything. We will also confirm that the replacement is in stock.
- Pack the item as it came and hand it to the courier we arrange.
- Receive the replacement once the returned item reaches us and passes inspection.
How Long It Takes
Allow 5 to 7 working days from the day your returned item reaches us. Most of that time is courier movement in both directions.
If the Replacement Is Out of Stock
We will tell you as soon as we know, and you can either wait for restocking, choose a different item, or take a refund under the Refund Policy. We will not simply hold your money and stay silent.
One Exchange Per Order Item
Each item can be exchanged once. If the replacement also turns out to be wrong or damaged because of a mistake at our end, that is our problem to fix and this limit does not apply.